CONTACT US
CUSTOMER SUPPORT HOURS
Monday – Friday 9am - 6pm EST
Excluding major holidays.
FREQUENTLY ASKED QUESTIONS
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We offer complimentary priority shipping on all continental US orders over $100.
Free shipping is automatically applied at checkout for qualifying orders. Orders under $100 will be charged our standard domestic shipping rate of $9.
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Once an order has been confirmed, it cannot be modified or adjusted.
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Address updates can be requested, but are not guaranteed. Please review your information thoroughly before you checkout.
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All perfume orders are processed within 3 business days and are shipped by USPS. In-transit time depends on the shipping destination and can take 2-7 business days to arrive.
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Reach out to Customer Care with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible. Cancellations are not guaranteed.
Disclaimer: The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations. For more information, please review our terms of use.
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Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.
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Orders are processed Monday–Friday and shipped within 3 business days. Excluding the weekend and major holidays.
Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.
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Due to strict international transport regulations, we are not able to ship items containing alcohol to countries outside of the continental United States.
We only ship to the continental US. We do not ship to PO Boxes, APOs or FPOs.
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Arielzorri.com accepts all major credit cards, including: Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.
Other payment methods will vary per region: Apple Pay, Google Pay, etc.
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Buy Now, Pay Later companies are expensive ways to loan money that can leave vulnerable people susceptible to predatory interest and fees. We vehemently do not support financial illiteracy.
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We adhere to the IFRA’s 51st Amendment fragrance standards index. Although our fragrances are designed to be hypoallergenic, the only way to be absolutely certain if you will have an allergic reaction is to test on a small patch of your skin before using it, which we recommend.
Everyone reacts differently to personal care and fragrance, so if you know you are sensitive or have any questions about allergies, proceed with caution and contact us. We are here to answer questions.
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Our team will respond within 24-72 hours. Excluding weekends and major holidays.
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No. Due to the personal nature of our products, all sales are final. To learn more about our policy, refer to the Returns page.
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Arielzorri.com displays live inventory. Unfortunately, an item is no longer available if you don't see it on our website. Please note that some items will allow you to sign up for back-in-stock notifications in product details.
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We do not offer gift receipts or gift cards.
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We are working on the logistics to include complimentary samples as we expand our business.
If you insist on receiving a sample or promo code before committing to purchase, you can reach out to us at customercare@arielzorri.com and our team will happily assist.